Help / Frequently Asked Questions

Email Setup

Configure Outlook Express
Because Microsoft Outlook Express is the most popular e-mail application available, you can automatically configure Outlook Express from CPanel. This saves time in manually configuring your e-mail application and avoids errors.

Note: This will only work if you have Microsoft Outlook installed on your machine and are running any version of Windows.

To automatically configure Outlook Express:

1. Click on the Add/Remove Accounts link in the Mail area.

2. Click on the Outlook (Express) AutoConfig link next to the required account.

3. Read the message in the alert window and click on the OK button. You may need to repeat this step two or three times.

4. Click on the Open this file from its current location radio button, and click on the OK button in the File Download window.

5. Click on the Yes button in the Registry Editor window and repeat for the last window. Outlook Express has now been configured for this account. You need to repeat this process for as many accounts as you want to access through Outlook Express.

Check your settings

• Example below is a mailbox called "bob"
• Open Outlook Express, click on "Tools" and then choose "Accounts"
• Highlight the mail account and click on "properties"
• Click on the "servers" button
• It should be in the same format as below.




Please Note:   provided you have everything set up in your control panel and your domain DNS is transferred you should be able to send and receive mail with a good internet connection. If you can receive mail but not send mail, please try using your ISP's outgoing mail server in the "Outgoing mail (SMTP)" field as many ISP's are blocking outside mail servers in an effort to cut down on spam originating from their network.

 

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